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Please submit your resumes to resumes@questsoft.com
Customer Support Specialist
Laguna Hills, CA - Posted 10/07/2011
Job Description:
The Customer Support Specialist is responsible and accountable for providing compliance and general support assistance to QuestSoft clients. They may also participate in other activities including sales support, software implementation, training, software testing, account management, system configuration, release coordination, web site maintenance and product design.
Job Purpose:
To maintain QuestSoft’s standards of providing the best software and support in the industry.
Knowledge & Skill Requirements:
- High level of proficiency in the installation, use, and troubleshooting of software systems
- Excellent interpersonal communication skills via telephone, in person, and in writing.
- Superior customer service and time management skills.
- Proven ability to learn quickly and solve problems
- Ability to work with clients, co-workers or third parties professionally and tactfully.
- Possesses a neat, punctual, positive, proactive and professional work ethic.
- Working knowledge of MS Office Applications, especially Access, Word, & Excel
- Familiarity with various Loan Origination Systems (LOS)
- Experience in the Mortgage and/or Financial Industry (Front Office, Back Office, Lending, Channels)
- Familiarity with XML and SOAP web services
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Optional Requirements that are a Plus:
- Ability to troubleshoot advanced networked environments with utilities such as Process Monitor
- Additional programming skills such as Visual Basic and/or .NET
- Additional QA skills such as creating test plans
- Experience with reporting tools such as Crystal Reports
- Basic Web design experience using PHP, HTML, JavaScript, CSS
- Proficiency with Databases including SQL Server and Access
- Proficiency with Basic Scripting including VB scripts and DOS scripts
Responsibilities:
- Adhere to QuestSoft Client Services standards and processes while also ensuring assigned performance targets and service level objectives are met.
- Ensure client satisfaction by responding to requests for assistance. Investigate, troubleshoot, or escalate issues as required. Accept responsibility for, coordinate, and track issues to a resolution/conclusion.
- Thoroughly document all interactions with clients in case tracking system. Escalate complex and/or client sensitive issues.
- Maintain a general knowledge of QuestSoft product usage within designated operating systems, networks, hardware, databases, and peripherals as required.
- May act as liaison between clients and third party vendors to determine and document specifications and may use QuestSoft program utilities to create screens, map data and program logic.
- May correspond with QuestSoft clients and attorneys on legal or compliance issues relating to QuestSoft products and their proper use.
- May be assigned to perform pro-active work with designated QuestSoft clients. This may include reviewing test plans, and conducting regularly scheduled check-ins.
- Provide support or assistance to QuestSoft Sales and Training staff as required.
- Participate in QuestSoft or client specific product testing as required.
- Maintain documentation including but not limited to: knowledge base, how-to's, FAQ's, policies and procedures
- Perform additional duties or special assignments as required
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Delphi Developer / Delphi Programmer - SOAP, XML, MSSQL
Laguna Hills, CA
Job Description
This position would suit a Delphi developer with good programming skills looking to work on a range of applications and products. As a Delphi Developer / Delphi Programmer, you will be responsible for developing the company's existing software as well as new products.
Technical Requirements
- Bachelors degree in Computer Science (or related field) or equivalent years of experience in a software development environment developing Delphi applications
- Delphi (ideally Delphi 7 and later versions) development background, using standalone, client-server or browser based applications
- Strong knowledge in web services, SOAP, XML
- Database programming language experience, preferably using MSSQL
- Strong Object Oriented (OOP) skills
- Familiarity with Win32 API programming
- Familiarity with Install-Shield or other installer systems
- Familiarity with version control systems
- Background developing in traditional SDLCs
- Excellent written and verbal communication skills
- Ability to work independently in a fast-paced, rapidly changing environments
Desired Requirements
- Experience in Mortgage and/or Compliance software
- Experience in interfacing with third party software vendors
- Experience with integrating advanced reporting engines
- Experience in .NET
Position: Inside Sales Representative
Requirements:
- Strong drive to succeed
- Willingness to learn about products and services
- Persistent and positive can-do approach
- Good interpersonal skills
- Strong phone skills
- Highly-motivated and driven to succeed
- Basic computer skills necessary to perform job functions including MS Word, Excel, and high-level of internet searching necessary to generate leads
Responsibilities:
- Direct prospecting and selling of “core” products and services to mid-tier volume prospects within assigned region
- Cold calling from lists provided
- Generate leads to call
- Procure and coordinate demos between clients and Account and Senior Account Managers
- Achieve established monthly, quarterly and annual sales quotas
- Identify competitive issues that restrict additional sales or product enhancements to boost sales and the value of the products
- Provide support to Senior Account Manager
- Collaborate with sales team to identify new target markets, opportunities, etc.
Please submit your resumes to resumes@questsoft.com |
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