Inside Sales Account Representative

Bedford, TX


DESCRIPTION
Continue your career at a Top Workplace that customers & employees consistently love. 

QuestSoft sells its products to banks, credit unions and institutions nationwide that require accurate compliance with a variety of state and federal regulations. We’ve been in business for over 20 years, our software products are so loved that our customers annually complete surveys that show their loyalty through a 99.6% client satisfaction rate. This dedication to our customers and employees has resulted in QuestSoft being selected as a Top Workplace by The Orange County Register in four of the last five years.

QuestSoft is actively seeking a full-time team member to join the sale department. We are expanding our Bedford office, looking for motivated individuals that will represent our products with integrity. You will be working in one of the best workplace environments in the nation. As an Inside Sales Account Representative, you are an integral component of the sales team, having the primary responsibilities to research, identify, cultivate, grow, document and develop relationships with current and prospective clients. Customer centric remains a top focus which makes phone and email interactions enjoyable. 

QuestSoft offers a competitive salary and commissions, 401(k) retirement plan with generous employer match, medical insurance, dental insurance, vision insurance, short and long term disability insurance, life insurance, company paid holidays, paid time off, employee discounts and employee education with thousands of classes available and a fun team environment.

TESTIMONIALS https://www.questsoft.com/about-us/testimonial

Only local candidates will be considered. No recruiters or phone calls please.

JOB RESPONSIBILITIES

  • Initiate 40 outbound calls per day or 200 calls per week to connect with prospective clients
  • Set a minimum of 6 qualified software demonstrations for account managers per week, with a 90% software demonstration completion rate.  A rate of 8-10 qualified demonstrations per week is expected during your employment (2 per day) based on historical results.
  • Professionally answer incoming calls. Ask probing questions to identify needs in order to properly route the call. 
  • Initiate contact on software demonstration requests within 15 minutes of receipt, both via phone and email. 
  • Research and cultivate all incoming lead activity to develop customer profile inside of CRM
  • Lead Generation by identifying key players, generating interest and funnel leads to assigned account managers
  • Maintain client profiles within assigned territory
  • Excellent interpersonal communication skills via telephone, in person, and in writing.
  • Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information.

REQUIREMENTS
  • Computer Skills.
  • Knowledge of Microsoft Office products – Word, Excel, Outlook.
  • Experience using a CRM.
  • Excellent written and verbal interpersonal communication skills.
  • Ability to effectively communicate information.
  • Works well under pressure.
  • Works well in a team environment.
  • Adaptability to changes in work environment.
  • Values integrity, innovation and success.
  • Self-starting problem solver.
  • Excellent organizational and time-management skills.

JOB PURPOSE
To maintain QuestSoft’s standards of providing the best software in our industry and build our customer base.

 


Please send your resume to resumes@questsoft.com



Customer Support Specialist 2

Laguna Hills - CA


DESCRIPTION
Recognized four times as a Top Workplace by The Orange County Register , QuestSoft Corporation maintains a #1 ranking for highest quality customer service in the compliance software industry. We are actively seeking a full-time Customer Support team member with previous support experience to join our Laguna Hills call center team. Our company is a well-established organization offering a competitive salary, generous benefits package (including 401(k), medical, dental and vision insurance, life insurance, disability insurance, company paid holidays and Paid Time Off) and a fun team environment.

As an advanced-level Customer Support Representative in our service center, you will be responsible for providing high-level technical support to QuestSoft clients including responding to customer calls and emails, troubleshooting database issues, analyzing and providing the right solution. Oftentimes you will need to diagnose technical issues dealing with various network and computing environments. The ideal candidate will be outgoing, confident, independent and have excellent verbal and written skills. All applicants must be 100% customer service-focused. Only local candidates will be considered. This is not an IT position. No recruiters or phone calls please.

JOB RESPONSIBILITIES
  • Provide superb technical system and user support by responding to calls and emails; resolves user product or service problems by clarifying client’s technology issues; determines the cause of the problem; selects and explains the best solution to solve the client’s issue; expedites correction or adjustment.
  • Establish, maintain, and increase client’s satisfaction through professional, courteous, and caring service.
  • Resolve technical problems, detect patterns of issues, and coordinate with IT staff and supervisor regarding persistent problems.
  • Thoroughly document all interactions with clients in case tracking system within 10 minutes of completing a call. Escalate complex and/or client sensitive issues to appropriate decision-maker.
  • Work with clients, co-workers or third parties professionally and tactfully.
  • Act as liaison between clients and third party vendors to determine and document specifications; use QuestSoft program utilities to create screens, map data and program logic.
  • Perform pro-active work with designated QuestSoft clients. This may include reviewing test plans, and conducting regularly scheduled check-ins.
  • Participate in QuestSoft or client specific product testing as required.
  • Excellent interpersonal communication skills via telephone, in person, and in writing.
  • Provide support or assistance to QuestSoft Sales and Training staff as required.
  • Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information.
  • Maintains job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.

Optional Qualifications that are a Plus:
  • Existing experience with QuestSoft products, HMDA RELIEF, CRA RELIEF, Compliance EAGLE, Instant Geocoder.
  • Experience with lending compliance including HMDA, CRA, Federal/State/Local regulations, High Cost, RESPA/TILA, HPML, MDIA, QM, ATR, Dodd-Frank.
  • Familiarity with various Mortgage Loan Origination Systems (LOS).
  • Experience in the Mortgage and/or Financial Industry.
  • Software testing experience,

REQUIREMENTS
  • Bachelor’s Degree or equivalent experience in a technical support environment. 
  • 3+ years experience in a software development company or financial institution.
  • Advanced knowledge of Microsoft Office products – Word, Excel, Outlook, PowerPoint
  • Excellent written and verbal interpersonal communication skills.
  • Ability to effectively communicate technical information in non-technical terms.
  • Courteous and caring approach when dealing with customers.
  • Works well under pressure.
  • Previous software testing skills preferred.
  • Mortgage and/or Financial Industry experience preferred.
  • Mortgage Loan Origination systems experience preferred.
  • Works well in a team environment.
  • Values integrity, innovation and success.
  • Self-starting problem solver.
  • Excellent organizational and time-management skills.
  • Ability to learn various loan origination systems and how to troubleshoot them.
  • DBF maintenance abilities.

JOB PURPOSE
To maintain QuestSoft’s standards of providing the best software and support in the compliance software industry.

Please send your resume to resumes@questsoft.com



Delphi Developer / Delphi Programmer - SOAP, XML, MSSQL

Laguna Hills - CA


DESCRIPTION
This position would suit a Delphi developer with good programming skills looking to work on a range of applications and products. As a Delphi Developer / Delphi Programmer, you will be responsible for developing the company's existing software as well as new products.

TECHNICAL REQUIREMENTS
  • Bachelor's degree in Computer Science (or related field) or equivalent years of experience in a software development environment developing Delphi applications.
  • Delphi (ideally Delphi 7 and later versions) development background, using standalone, client-server or browser based applications.
  • Strong knowledge in web services, SOAP, XML.
  • Database programming language experience, preferably using MSSQL.
  • Strong Object Oriented (OOP) skills.
  • Familiarity with Win32 API programming.
  • Familiarity with Install-Shield or other installer systems.
  • Familiarity with version control systems.
  • Background developing in traditional SDLCs.
  • Excellent written and verbal communication skills.
  • Ability to work independently in a fast-paced, rapidly changing environment.

DESIRED QUALIFICATIONS
  • Experience in Mortgage and/or Compliance software.
  • Experience in interfacing with third party software vendors.
  • Experience with integrating advanced reporting engines.
  • Experience in .NET.

Please send your resume to resumes@questsoft.com



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