Privacy Policy and SSAE 16 Certification


QuestSoft’s Commitment to Security and Reliability

QuestSoft understands that certain compliance solutions are better deployed as a service. Compliance EAGLE, QuestSoft’s flagship automated compliance platform, is delivered as a service from an enterprise-grade SSAE 16 Type II audited datacenter, exceeding the stringent standards for security and operations that Sarbanes-Oxley, HIPAA, Gramm-Leach-Bliley and other regulations require.  SSAE 16 is effectively replacing Statement on Auditing Standards No. 70 (SAS 70) as the primary standard for reporting on controls at service organizations.

SSAE 16 is an attestation standard issued by the American Institute of Certified Public Accountants that reports on datacenter controls supporting the services provided to customers, designed to provide reasonable assurance that a given risk will be mitigated or detected in a timely manner to preclude service interruption, financial misstatement, or any other negatively perceived impact.

Our focus on mission-critical security and reliability demands that our servers reside in a datacenter that provides network security and bandwidth-neutral network connectivity.  The datacenter is over 450,000 square feet total space with live loads of 160 pounds per square foot, and it exceeds Seismic Zone 4 and Site Coefficient requirements by 15 percent.

The datacenter also has 24×7 onsite security staffing and site access with CCTV surveillance and biometric access control.  The power configuration includes 40+ megawatts with diverse power -- up to 16 KWs per cabinet and higher.  It also features N+1 and redundant AC/DC UPS power, and N+1 and 2N emergency generator configurations.

We maintain physical, electronic and procedural safeguards that comply with federal standards to secure your non-public personal information.  We only grant access to nonpublic, personally identifiable information about our customers to employees of QuestSoft, its affiliates, and third party service providers contracted to assist in the servicing of your accounts.  All third party service providers are required to maintain the confidentiality of your information.  We will only disclose this information as permitted or compelled to do so by law.

QuestSoft Products and SSAE 16

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